FAQ

How do I pay?

We use Commbank Merchant facility and thus you’ll need a credit/debit card to complete checkout. We no longer accept PayPal as a method of payment.

Simply add all the available items you want to your cart, and select checkout to begin the process.

You can also get an accurate shipping quote from within the shopping cart page prior to checkout so you know the total cost of the order.

Do I need a permit in Victoria?

Please be aware this information could be inaccurate. Yes, we have been advised that Victorian customers should speak to their firearm registry prior to purchasing and apply for a permit if need be. When you accept the terms and conditions at purchase you agree you understand the laws of your state regarding possessing a toy gun and that you have the necessary permits required.

Do you have a shop?

We do have a store front. Address is below. Any order made is more than welcome to be collected from in store. Any postage paid can be refunded or put towards something else available in shop.

Armoured Heaven

Unit 12
2215-2227 Castlereagh Rd
Penrith
NSW 2750

Our precise location is the first entry gate. Usually open for the retail strip. If for whatever reason it is closed, head to the main office and they will advise you where to go.

Do we ship Internationally?

Yes we now offer international shipping on all products! All orders will be declared as “plastic toys” for customs. Please be mindful of your Country’s federal and state laws when it comes to ordering plastic toy guns. We will not be considered responsible if your customs office does not clear your order into the country.

Please be aware of your country’s federal, state and local laws regarding obtaining plastic toy guns. We will not be responsible if any customs office does not clear your order.

WHAT IF I’VE CHANGED MY MIND?

If you order has not yet shipped out, please email us using the contact page including your order number and advise of the change. We’ll respond with best options to proceed.

If your order have been shipped already OR you’ve received it, please be advised under the Australian Consumer Law, we’re not liable to exchange/refund based on change of mind.

WHAT HAPPENS IF I DON’T LIKE WHAT I ORDERED?

If you order has not yet shipped out, please email us using the contact page including your order number and advise of the change. We’ll respond with best options to proceed.

If your order have been shipped already OR you’ve received it, please be advised under the Australian Consumer Law, we’re not liable to exchange/refund based on change of mind.

WHAT HAPPENS WHEN MY ORDER ARRIVED BROKEN ON ARRIVAL?

This sucks when it occurs. Please do contact me with a photo of the broken stock and your order number and we shall issue a replacement!

NEW TOYS?

I tend to find new toys come out 1-2 times a year. Mostly around the financial year some new moulds can become available. If the toys are 1:1 scale and of decent quality, I’ll be all over it! We will also announce new toys as available on the blog and facebook page.

WHEN DO YOU RESTOCK TOYS?

Every month we’ll have regular shipments coming in! Plus extra orders for conventions! If something hasn’t been available for a while, please do send me an email. I keep tab of requests and may just be waiting to see who wants what. We will also announce restocked toys as available again on the blog and facebook page.

AIRSOFT GUNS?

No Airsoft Guns. Ever. Requests for such are ignored. These are deemed illegal across Australia without the correct firearm license/permit in some states.

DO YOU SELL REPLICAS?

No. None of the toy guns I sell are classed as replicas. They are made from Plastic and come with safety markings on them as well as boxes labelling them as toys.

DO I NEED A LICENSE?

No licence required, these are kids toys. Enjoy!

ARE THESE LEGAL?

In all states and territories of Australia, yes they are! All toy guns are perfectly safe and are marked as toys with safety tips. They are constructed from plastic and cannot be converted to fire anything. Perfectly fine to purchase any amount of toys, gear and accessories without issue. Just remember to utilise common sense and don’t engage in illegal activity with them 😉

How long until I get my toys I just paid for?

Subject to the Terms and Conditions, I run on a 1-4 business day dispatch time. A bit longer for busy times such as Christmas: 1-7 business days. I will always post up on the website blog and facebook page when I am busy so people know. Once sent, postage is not under my control. It is sent through Australia Post as signature on delivery mail. This means you get a tracking ID attached to your order and when done so, an email is generated to advise of this. Before asking when/has your order been posted; always check your email to see if something is sent.

Delivery of posted items is then determined on your location to mine. I’m located Parramatta NSW. Most of NSW will get their toys 1-2 business days after I send. Other states are 2-7 business days. Express Post 1 business day guarantee is determined if your post code is within their allotted area. If outside that area and you select this, neither Armoured Heaven or Australia Post are responsible for slower than expected delivery times.

Can I post up a link to a film I made with your toy guns in it?

Yes. Pictures and Videos are welcome and encouraged. Please post your content to our many social media avenues eg. Our Forum, Facebook or Twitter page.