FAQ

Do I need a permit in Victoria?

Please be aware this information could be inaccurate. Yes, we have been advised that Victorian customers should speak to their firearm registry prior to purchasing and apply for a permit if need be. When you accept the terms and conditions at purchase you agree you understand the laws of your state regarding possessing a toy gun and that you have the necessary permits required.

Do you have a shop?

We do have a store front

Armoured Heaven
Shop 20
55-67 George Street
Parramatta
NSW 2150

Our precise location faces Horwood place at the back end of ParraMall, opposite the Horwood Place Car Parking Station.

Do we ship Internationally?

Yes we now offer international shipping on all products! All orders will be declared as “plastic toys” for customs. Please be mindful of your Country’s federal and state laws when it comes to ordering plastic toy guns. We will not be considered responsible if your customs office does not clear your order into the country.

Please be aware of your country’s federal, state and local laws regarding obtaining plastic toy guns. We will not be responsible if any customs office does not clear your order.

WHAT IF I’VE CHANGED MY MIND?

Please email me if you wish to change anything at all. If you received your order and want to swap it for something else, please note you’ll be covering the cost of postage of the toys sent and the replacements back to you. We will invoice you through PayPal for the postage to you with the new toy guns. All swapped toys in this scenario MUST be in a resalable working condition and come in original box.

WHAT HAPPENS IF I DON’T LIKE WHAT I ORDERED?

Please email me if you wish to change anything at all. If you received your order and want to swap it for something else, please note you’ll be covering the cost of postage of the toys sent and the replacements back to you. We will invoice you through PayPal for the postage to you with the new toy guns. All swapped toys in this scenario MUST be in a resalable working condition and come in original box.

WHAT HAPPENS WHEN MY ORDER ARRIVED BROKEN ON ARRIVAL?

This sucks when it occurs. Please do contact me with a photo of the broken stock and your order number and we shall issue a replacement!

NEW TOYS?

I tend to find new toys come out 1-2 times a year. Mostly around the financial year some new moulds can become available. If the toys are 1:1 scale and of decent quality, I’ll be all over it! We will also announce new toys as available on the blog and facebook page.

WHEN DO YOU RESTOCK TOYS?

Regularly throughout the year! If something hasn’t been available for a while, please do send me an email. I keep tab of requests and may just be waiting to see who wants what. We will also announce restocked toys as available again on the blog and facebook page.

AIRSOFT GUNS?

No Airsoft Guns. Ever. Requests for such are ignored. These are deemed illegal across Australia without the correct firearm license/permit in some states.

DO YOU SELL REPLICAS?

No. None of the toy guns I sell are classed as replicas. They are made from Plastic and come with safety markings on them as well as boxes labelling them as toys.

DO I NEED A LICENSE?

No licence required, these are kids toys. Enjoy!

ARE THESE LEGAL?

In all states and territories of Australia, yes they are! All toy guns are perfectly safe and are marked as toys with safety tips. They are constructed from plastic and cannot be converted to fire anything. Perfectly fine to purchase any amount of toys, gear and accessories without issue. Just remember to utilise common sense and don’t engage in illegal activity with them 😉

How long until I get my toys I just paid for?

Subject to the Terms and Conditions, I run on a 1-4 business day dispatch time. A bit longer for busy times such as Christmas. I will always post up on the website blog and facebook page when I am busy so people know. Once sent, postage is not under my control. It is sent through Australia Post as signature on delivery mail. This means you get a tracking ID attached to your order and when done so, an email is generated to advise of this. Before asking when/has your order been posted; always check your email to see if something is sent.

Delivery of posted items is then determined on your location to mine. I’m located Sydney NSW. Most of NSW will get their toys 1-2 business days after I send. Other states are 2-7 business days. The Express Post 1 business day guarantee is determined if your post code is within their allotted area. If outside that area and you select this, neither Armoured Heaven or Australia Post are responsible for slower than expected delivery times.

Can I post up a link to a film I made with your toy guns in it?

Yes. Pictures and Videos are welcome and encouraged. Please post your content to our many social media avenues eg. Our Forum, Facebook or Twitter page.